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New Book by Dr. Thomas H. Lee: An Epidemic of Empathy in Healthcare


Press Ganey is pleased to announce the release of a new book written by its own Chief Medical Officer, Dr. Thomas H. Lee, An Epidemic of Empathy in Healthcare: How to Deliver Compassionate, Connected Patient Care That Creates a Competitive Advantage.

At a time when consumers are increasingly engaged in their healthcare decisions and providers are being called upon to deliver even greater value, An Epidemic of Empathy in Healthcare presents a clear path to patient-centered care.

Drawn from Dr. Lee's extensive research and experience in healthcare performance improvement, the book details the strategic imperative for provider organizations to employ a more patient-centric approach in order to capture and retain business. According to Dr. Lee, organizing providers so that care is compassionate and coordinated is not only the right thing to do for patients, it is an essential component to successful strategy in the new competitive healthcare marketplace.

Published by McGraw-Hill, An Epidemic of Empathy in Healthcare will be available via Amazon, iTunes and Barnes & Noble starting Nov. 20. If  you have an opportunity to read it, I'm certain it will quickly become another valuable resource in your mission to reduce patient suffering and improve the patient experience.