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Press Ganey

Satisfaction / Quality Measurement Services


Recognized as a leader in performance improvement for 25 years, Press Ganey partners with more than 10,000 healthcare organizations worldwide to create and sustain high performing organizations, and ultimately, improve the overall healthcare experience. The company offers a comprehensive portfolio of solutions to help clients operate efficiently, improve quality, increase market share and optimize reimbursement. Press Ganey works with clients from across the continuum of care – hospitals, medical practices, home care agencies and other providers – including 50% of all U.S. hospitals. 

Specialties include healthcare patient satisfaction, physician engagement, employee engagement, quality improvement, safety culture, patient flow, community image, consulting, technology, core measures, e-measures and operational improvement.

Transformational Solutions

Transformational Roadmap to Bridge Strategy and Action



Reimbursement Solutions


DocuVoice is a marketing/consulting company providing targeted Reimbursement Solutions with a key focus on assuring hospitals maximize their entitled reimbursement dollars.  These solutions are provided by experienced healthcare business partners that DocuVoice has strategically selected to meet the needs of coding, medical necessity and documentation requirements within an acute care setting. DocuVoice services include remote coding services, Physician conducted audits (including medical necessity) and Physician query software. The bottom line is these solutions provide additional hard dollar gains with a significant Return on Investment (ROI).


Kiwi-TEK Services Brochure


Physician Conducted Chart Review

FairCode Product Brochure

Why FairCode

Denials Study


Benchmarking, Performance Management, Analytic Tools


iVantage Health Analytics provides hospitals and healthcare systems with performance management analytic tools for benchmarking, strategic planning and payment optimization.

iVantage's unique approach, which combines sophisticated tools with hands-on expert guidance, is engineered to create actionable and measurable performance improvement for our clients.

Some of the nation’s largest health systems, regional providers and community hospitals rely on our cloud-based reporting and analytics to help identify and prioritize opportunities for market, clinical, financial and operational improvement.

Benchmarking & Performance Management

The iVantage benchmarking and performance management tool enables hospitals and health systems to identify and prioritize opportunities for operational clinical quality and cost management improvement. With exceptional accuracy and detail, iVantage Performance Manager™ analyzes performance over time and compares to affiliates, industry peers and self-selected cohorts.

Physician Office Performance Management

iVantage's physician office performance management tool helps hospitals identify variance and prioritize opportunities for cost reduction at their physician practices.

Market Planning and Strategy

iVantage's strategic market planning tool, iVantage Market Intelligence™, offers hospital strategists, planners and merger and acquisition teams access to current, actionable market intelligence.

Reimbursement Management

iVantage's reimbursement analytics tool, iVantage Reimbursement Analyzer™, aggregates all payor, patient and payment data into a single application to optimize managed care contract revenue.

Download iVantage Company Overview

The Chartis Center for Rural Health

The Chartis Center for Rural Health brings an unmatched capability to assess the performance of rural healthcare assets with their deep consulting and rural-relevant analytic experience. The CCRH builds upon the well-established iVantage history of experience providing thought leadership to rural health leaders. This rural-relevant expertise and a proprietary database of operational indicators is critical in the assessment of the efficiency and effectiveness of rural assets when comparing like facilities across the nation.

The Chartis Center for Rural Health offers the industry leading rural-relevant services to provide:

Rural-relevant insights into the performance of rural providers

  • Comparisons of health system “rural sisters” to each other and to other systems that have made similar investments in the partnership and acquisition of rural providers.
  • Technical and advisory assistance to mine analytics to identify strategic and operational opportunities and develop interventions to “move the needle” and improve position and performance.
  • Perspective and appreciation of the rural health safety-net function and an understanding of the health disparities in the communities they serve.

Download Chartis Center for Rural Health/iVantage Solution Overview


Healthcare Workforce Solutions


Qualivis is a national provider of health care workforce solutions that partners with health care providers, staffing firms and state hospital associations to simplify the staffing process and help providers build a better workplace. Established in 2002 by the South Carolina Hospital Association to help meet the staffing needs of member hospitals, Qualivis has steadily grown to become the preferred staffing partner for hospital associations in over 14 states.

Qualivis offers health care providers access to a national network of more than 150 staffing firms through one contract, one contact, and one consolidated invoice by providing a simple, standardized approach to help them find high-quality staff for a broad spectrum of clinical and non-clinical positions. All agencies providing clinical staff are certified by the Joint Commission, providing added quality and compliance assurance.

Qualivis was created by hospital personnel and understands the critical issues that healthcare providers face every day in working to keep their facilities properly staffed. Qualivis has been a trusted partner for over 15 years, specializing in supplemental staffing but able to meet the needs of virtually all departments for healthcare providers and facilities across the continuum of care.

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Cyber Risk Management Information / HIPAA Compliance / Quality Risk Analysis


Clearwater provides the most complete and trusted, enterprise-class cyber risk management solution available. Designed for health care providers and their partners, Clearwater’s IRM|Pro™ platform and experienced professional services team provide insights and actions to address HIPAA compliance, cyber and patient safety risks. A 2017 Inc. 5000 fastest-growing company, the 2018 Best in KLAS winner in Cybersecurity Advisory Services, the 2017, 2018, and 2019 Black Book Marketing Research winner in Compliance and Risk Management Solutions, Clearwater solutions have been deployed within hundreds of hospitals and health systems, Fortune 100 organizations and federal government institutions.

Clearwater Cyber Risk Services

IRM|Pro™ |Enterprise HIPAA & Cyber Risk Management Software  

HIPAA Compliance Solutions  

OCR-Quality™ Risk Analysis

Enterprise Cyber Risk Management Solutions

OCR Enforcement Advisory Services



Security Risk Assessments / Workplace & Patient Violence / Expert Services & Litigation Support



HSS can conduct focused assessments of your high-risk departments and security programs to help you identify and mitigate potential risks or threats and workplace violence. HSS recommendations will improve operating efficiencies, decrease risk, and create a safer work environment– as well as reduce the risk of costly litigation.

Full Security Assessment
This review of your current programs includes evaluating security staffing, physical security and electronic systems, data capture and analytical capabilities, workplace violence prevention programs, and general risks and vulnerabilities. HSS takes note of performance within relevant regulations, identify areas of risk, and make businesscritical recommendations.

Focused Security Program Assessment
This program evaluates physical security threats, risks and vulnerabilities, focused on specific areas at your facility. For example, within a hospital, HSS scrutinizes security in the emergency department, the birthing/infant/pediatric units, as well exposure to workplace violence, and an assessment of the risks for patient- or visitor- generated violence. Other increasingly requested assessments include reviews of structure, design, and performance of an organization’s security department.

Expert Services & Litigation Support
It’s imperative that healthcare providers be able to defend their preparation and response to significant security events should they occur in their facility. Whether
it’s an assault in a parking structure, an infant abduction, or the use of force when subduing a violent or aggressive patient, we can help you determine, organize
and prepare the pertinent facts of the adverse event to address regulatory agency requirements, or assist you in court if needed, where our senior executives have the experience and credentials to be recognized as subject matter experts.

TEAM® Certified Trainer Program (Train-the-Trainer)