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INFACT: 97% of nurses believe patient communication needs improvement

97% of nurses believe patient communication could be improved at their hospital.   With patient satisfaction a critical part of value-based models, continued poor communication could have an adverse effect on CMS reimbursement. 

Can you afford to ignore this issue? 

iVantage Health Analytics recently polled nurses nationwide in the INFORM KnowledgeWeb community for best practices and recommendations on how to tackle this issue. Here's the consensus Top 5: 

  1. Hourly Rounding 
  2. Bedside Shift Report; Bedside Reporting 
  3. Use of whiteboards (electronic or traditional)
  4. Scripting/Key Words/Crucial Conversations
  5. Nursing staff 'huddles'

As an iVantage client, your team has full access to the INFORM KnowledgeWeb. Nurses, managers and staff use this online resource daily to exchange ideas and discuss best practices. 

Tap into in-depth healthcare knowledge and hands-on experience of peers to come up with solutions to problems you face every day.

Log-in to KnowledgeWeb